Xerox Podcast

Ursula Burns, chairman and chief executive officer of Xerox, spoke with Dean Judy Olian on "Transformative Leadership: How Impatience is a Virtue" on April 9, 2013 as part of the Dean's Distinguished Speaker Series.

Are you a loyalist, a mercenary, a defector, or a captive? Whatever your level of satisfaction, this can easily be impacted by poor network, security breaches or billing issues, but dive deeper and there are a few more myths to be busted.

Each year WDS, A Xerox Company, releases its 10 industry trends. Now in its fourth year ‘the predictors’ seek to provide comment on trends that will be pertinent and relevant in the coming 12 months

What is loyalty, what are the financial benefits of loyalty to a carrier or hardware brand and how can this be grown and managed? Primarily consumers are easily swayed on price are rarely or truly loyal, and mapping the intricacies of customer ...