Dec 08, 2011
Xerox Uses the Cloud to Help SMBs Be More Productive, Save Money with Free Warranty Rewards
WILSONVILLE, Ore. – Small and medium businesses looking to save money and time are turning to Xerox eConcierge™ – a cloud-based solution that provides easy and convenient monitoring and replenishment of supplies for networked printers and multifunction printers from Xerox and other vendors.
Easy to use and install, Xerox eConcierge is downloaded as a desktop application onto one or more PCs or Macs. The program automatically discovers compatible devices, checking the toner, ink, waste cartridges and fusers. Users are informed when supplies are needed and an online order is generated, capturing the correct part numbers for the manufacturer’s supplies.
This free service is now available from Xerox’s online store or through a Xerox reseller.
The company also offers an industry exclusive for qualifying customers – a free extended warranty on all Xerox products covered under the program; averaging about $320 per printer, per year.
Businesses across a variety of industries – from real estate and engineering to automotive – are experiencing the benefits of Xerox eConcierge. Citrus Motors, a California-based car dealer, utilizes the program to manage its fleet of color printers, saving more than $1,000 per year on service costs.
“Like many small businesses we have to use our limited resources wisely and Xerox eConcierge makes that easy to do,” said Phil Collett, IT director, Citrus Motors. “The program allows us to shift our focus away from maintaining our printers to spending time with our customers. The savings, both in time and money, are definitely a plus for our dealership.”
Xerox Corporation is a $22.5 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 134,000 people of Xerox serve clients in more than 160 countries. For more information, visit http://www.xerox.com, http://news.xerox.com, http://www.realbusiness.com or http://www.acs-inc.com. For investor information, visit http://www.xerox.com/investor
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