Can you imagine Procter & Gamble's powerful Mr. Clean digitizing millions of documents while also cleaning; or a Marriott Hotels & Resorts’ bellman providing exceptional guest services and processing invoices at the same time? Don't you think Bullseye the Target dog could use a hand customizing Target’s
direct-mail program?
The campaign takes brand characters out of their expected roles and shows them doing business processes such as invoicing or digitizing documents with exaggerated results. The campaign demonstrates there are better ways for companies to handle back office work – by innovating and partnering with Xerox.
“We’re fortunate to have great client partners who worked side-by-side with us in showing how their businesses benefit when Xerox is doing what we do best. Along with the innovative use of brand characters, we’re cutting through the clutter with innovative media, like interactive billboards, and attention-grabbing digital units,” said
Christa Carone, chief marketing officer, Xerox. “It’s all about communicating the new Xerox in fresh and engaging ways to disrupt legacy perceptions of the Xerox brand, and turn up the volume on the breadth and depth of our
services and technology.”
Print, television, Web and airport advertising kick off in the U.S. on Sept. 7 and in Europe later this year, and are complemented with a rich multimedia experience at
RealBusiness.com. The website, scheduled to go "live" on Sept. 7, showcases examples of Xerox helping clients get back to real business.
“Xerox transforms the way we work, managing more than 11 million global invoices so we can focus on better serving our guests,” said Susan Thronson, senior vice president, Global Marketing, Marriott International, Inc. “This campaign shows what two customer-centric companies can do when they speed up time-consuming business processes and focus on their core business. For us, that’s providing exceptional guest service. We wouldn’t have it any other way.”
In addition to Marriott Hotels & Resorts, Target and Procter & Gamble, Xerox’s Real Business campaign spotlights its work with The New York Mets, Ducati and the University of Notre Dame, with more brands to come. The goal: show how Xerox is not only a leader in
document technology, but also in business process services.
In February, Xerox closed on its acquisition of
Affiliated Computer Services (ACS), the largest diversified
business process outsourcing (BPO) firm in the world. Its expertise is in automating work processes and providing BPO and
IT outsourcing services that range from processing more than 1 million credit card applications and 12 million student loans each year to providing
HR services for more than 4.4 million employees and retirees annually. The acquisition tripled Xerox’s services business and transformed the company into a $22 billion global enterprise for business process and
document management.
The campaign begins to broadcast the breadth of Xerox’s portfolio with heavy-weight television, print and digital media buys and by incorporating high-tech interactive billboards that use motion-sensing and touch-screen technologies. The dynamic
RealBusiness.com campaign website, live on Sept. 7, integrates customer testimonials and offerings, from
IT outsourcing to finance and accounting, document management and human resources support.
The multi-million dollar global campaign is one of the company’s most significant in history.
It was an integrated initiative, created by Xerox's global advertising partner Young & Rubicam, with the digital units and campaign website experience developed by VML. And
MEC, Xerox’s global media agency of record, provided all media strategy, planning and buying.
About Xerox
Xerox Corporation is a $22 billion leading global enterprise for business process and
document management. Through its broad portfolio of technology and
services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their
real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and
genuine Xerox supplies for
graphic communication and
office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive
business process outsourcing and
IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries.
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