ACS, A Xerox Company, Speeds Up Access to Benefits through Paperless Claims System for Department of Veterans Affairs

DALLAS -- ACS, A Xerox Company (NYSE: XRX), will help the Department of Veterans Affairs make it easier and faster for veterans to file disability claims and receive benefits.

 

Under a $54 million, three-year contract, ACS will convert the VA’s paper-based claims processing system into an electronic one.  The new system will significantly reduce backlogs and more accurately process initial, increased benefits, pension and dependency claims.

 

Claims filed on paper or online will be put into an electronic workflow, making them easier to track and shortening the time needed for processing.  ACS also will help veterans gather the medical records and supporting evidence needed to file a claim.

 

As the paperless claims process becomes available, ACS will lead an outreach program that encourages veterans to file claims online and to advise them on how to use the VA’s web portal.

 

“The VA has the honorable mission of providing important benefits to veterans.  Our role is to provide services and technology that simplify and speed up access to these benefits,” said Joseph Doherty, executive vice president and chief operating officer, ACS Government Solutions.  “When government agencies re-engineer their processes, it has an immediate, positive impact on the people they serve.”

 

The work will be performed at ACS’ facility in London, Ky.

 

Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business.  Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.  The 134,000 people of Xerox serve clients in more than 160 countries.  For more information, visit http://www.xerox.com, http://news.xerox.com, http://www.realbusiness.com or http://www.acs-inc.com.  For investor information, visit http://www.xerox.com/investor.

 

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