"The survey results demonstrate that Xerox is delivering comprehensive, integrated document management solutions that meet or exceed client expectations around the world," said Scott Wilson, partner, Brown-Wilson Group and co-author of the Black Book of Outsourcing guide.
Documents, both digital and paper, touch every corner of an organization regardless of size, industry or locale. Xerox Global Services helps companies gain controlgain control of the volume of documents moving through the business - and the costs associated with printing, sharing and updating them - which can be a swift way to impact the bottom line.
"Xerox clients are recognizing the true value of document outsourcing as we help them to improve business processes, drive productivity and create new sources of revenue - critical assets during these tough economic times," said Stephen Cronin, president, Xerox Global Services. "Achieving the top position in the Black Book of Outsourcing's DPO list validates that Xerox's results-oriented approach is working."
Brown-Wilson Group conducts an independent and unbiased annual user survey to evaluate leading global outsourcing service providers and advisors across 31 management criteria and 18 key performance indicators based on client experience.
