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Automation Drives Performance for Xerox Clients Utilizing Customer Care and Finance & Accounting Services

Automation Drives Performance for Xerox Clients Utilizing Customer Care and Finance & Accounting Services

Analyst firm HfS Research placed Xerox in the High Performers category in two separate reports – the 2016 Contact Center Operations Services Blueprint Report and the 2016 Finance and Accounting As-a-Service Business Process Outsourcing Blueprint Report, which rank service providers on their innovation and execution abilities.
Xerox Survey Finds Growing Number of Consumers Believe Media Services Will Be Free by 2025
Customer Care Services - Dec 09, 2015

Xerox Survey Finds Growing Number of Consumers Believe Media Services Will Be Free by 2025

A new Xerox ‘State of Customer Service in 2015’ survey reveals that almost half (49%) of consumers believe that they will not have to pay for their media services by 2025 – regardless if they prefer traditional media (48%) such as film, TV, music, radio, news and sports outlets established in the pre-Internet age or new digital media (47%), such as social media, which exists exclusively online.
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