News & Features for Customer Care Services

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Apr 13, 2015

Xerox in Leaders Quadrant of Gartner’s Customer Management Contact Center BPO Report for Third Consecutive Year

Industry research firm Gartner, Inc. placed Xerox (NYSE: XRX), in the Leaders Quadrant of its December 2014 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing. The Magic Quadrant is a proprietary research tool developed...
New Xerox Virtual Customer Care Agent Learns Like We Do
Oct 27, 2014

New Xerox Virtual Customer Care Agent Learns Like We Do

WDS, A Xerox Company, and leader in transformational customer care technology, has introduced an intelligent, virtual customer care agent that can understand, diagnose and solve customer queries in the same way a human agent would.
Study: Customer Retention in Mobile Industry Driven by Inertia
May 14, 2014

Study: Customer Retention in Mobile Industry Driven by Inertia

In a recent survey of 4,000 mobile subscribers a quarter said they stay with their mobile carrier because it’s too inconvenient to switch, according to a new study by WDS, A Xerox (NYSE: XRX) Company.
Apr 04, 2014

WDS Launches “Self-Care Express” to Provide Regional Mobile Operators and MVNOs (Mobile Virtual Network Operators) an Immediate Online Self-care Solution

WDS, A Xerox Company, has launched Self-Care Express, a knowledge service package to help regional mobile operators and MVNOs (Mobile Virtual Network Operators) deliver an improved online self-care experience for their customers.
Mar 20, 2014

Xerox Scientists Use Avatars, Games to Improve Customer Service

Call centers, vitally important to businesses such as airlines and credit card companies, often have agents who say they feel isolated, receiving little feedback on how they are interacting with customers. To help, Xerox researchers have invented software that uses gaming techniques to provide feedback and encourage teamwork.
Business Leaders Unlock Secrets for Productivity and Growth at Xerox’s simple@work
Mar 18, 2014

Business Leaders Unlock Secrets for Productivity and Growth at Xerox’s simple@work

With Wall Street as its backdrop, Xerox (NYSE: XRX) will host more than 800 customers and thought leaders for a fast-paced event designed to examine how executives can better tackle the choices they face daily to be more productive while growing their business.
Dec 20, 2013

Xerox Expands European Customer Care Expertise with Acquisition of Invoco

Xerox (NYSE: XRX) today announced an agreement to acquire German-based Invoco Holding GmbH, expanding its European customer care services. The transaction is expected to close following the completion of customary closing conditions.
Nov 26, 2013

Brand, price or the latest specs: what’s important when buying a smartphone this holiday season?

A study by WDS, A Xerox Company (NYSE: XRX), found that consumers actually favor ease-of-use over the latest device specifications, with many intimidated by jargon and technical data when choosing a new smartphone.
Sep 16, 2013

Xerox Ranked as a Leader for Innovative Health Insurance Services

Xerox (NYSE: XRX) was designated as one of the best positioned business process outsourcing (BPO) providers to support health insurance companies in complying with the Affordable Care Act.
Jun 05, 2013

Xerox Acquires LearnSomething, Inc., Provider of Digital Education Solutions to Food and Drug Retailers

Xerox is acquiring LearnSomething, Inc., the leading provider of custom e-learning solutions and consumer education for the food, drug and healthcare industries.
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