News & Features for Customer Care Services
Jun 05, 2013
Xerox Acquires LearnSomething, Inc., Provider of Digital Education Solutions to Food and Drug Retailers
Xerox is acquiring LearnSomething, Inc., the leading provider of custom e-learning solutions and consumer education for the food, drug and healthcare industries.
Jan 15, 2013
Xerox in Leaders Quadrant of Gartner’s 2012 Global Customer Management Contact Centers Report
Xerox (NYSE: XRX) has been named to the Gartner, Inc. Leaders Quadrant by Gartner Inc., in the 2012 Magic Quadrant Customer Management Contact Center Business Process Outsourcing report.
Jan 10, 2013
WDS Announces Annual Predictions for Wireless Trends in 2013
WDS, A Xerox (NYSE: XRX) Company, a specialist in customer experience management solutions in the wireless industry, has released its annual predictions for wireless trends in 2013.
Categories:
Customer Care Services
Sep 05, 2012
Study finds “out-of-touch” battery-specs are leaving consumers powerless to compare
An analysis of 50 of the top smartphones launched from August 2011 to August 2012 reveals that smartphone makers are risking customer satisfaction by not quoting battery performance in a way that reflects day-to-day use.
Categories:
Customer Care Services,
Research and Development
Jul 18, 2012
Xerox Provides Customer Care Services for Seniors for Living, Inc.
Each day an estimated 10,000 people in the U.S. turn 65, and as the senior population increases, so too do the requests for information to senior housing communities. Xerox (NYSE: XRX) is helping these communities manage the influx of inquiries by providing customer care services for Seniors for Living, Inc., a free service that helps families find the right facility for their aging relatives.
Jul 11, 2012
Xerox Acquires UK-based WDS; Strengthens Leadership in Customer Experience Management for the Wireless Industry
Xerox (NYSE: XRX) has signed a definitive agreement to acquire WDS, a firm that provides technical support, knowledge management and related consulting to the world’s largest wireless telecommunication brands.
Categories:
Corporate,
Customer Care Services
Jun 20, 2012
Xerox in Leaders Quadrant of 2012 Finance and Accounting Business Process Outsourcing Report
Xerox (NYSE: XRX) has been placed by Gartner, Inc. in the Leaders Quadrant of the 2012 Magic Quadrant for Comprehensive Finance and Accounting Business Process Outsourcing, Global.
Sep 21, 2011
ACS, A Xerox Company, Continues European Expansion with Acquisition of XL World
ACS, A Xerox Company (NYSE: XRX), today announced its intent to acquire the Italian-based, multi-lingual customer care firm, XL World, further expanding its business process outsourcing capabilities across Europe.
Aug 01, 2011
ACS, A Xerox Company, Expands European Presence with Acquisition of Innova Consulting’s Italian Facilities
ACS, A Xerox Company, announced it is expanding its global capabilities with the acquisition of the Italian-based call center and business process services assets of Innova Consulting.
Categories:
Corporate,
Customer Care Services
Jun 28, 2011
Xerox and Medco Launch Communication Delivery Platform to Get Patients Information They Want, Where and When They Want It
Xerox Corporation (NYSE: XRX) and Medco today announced a communication systems capability that allows people to choose how and when they want to receive and respond to their healthcare information – through traditional mail, a secure website, email or text message alerts.
