News & Features for Customer Care Services
Nov 24, 2015
Xerox Survey Finds Consumers Willing to Pay for Better Customer Care Service from their Preferred Brands
A new Xerox (NYSE: XRX) report, The State of Customer Service 2015, reveals that over half (54%) of consumers would pay more money for better customer care from their preferred brands.
Sep 30, 2015
Xerox introduces its Xerox Connect Processing Solution (XCPS), a digital system that offers states an easy on-ramp to transitioning to the new WIC EBT requirement.
Sep 10, 2015
As part of an expansion of services, the Xerox-operated call center for California’s LifeLine program is looking to hire more than 30 bilingual customer service representatives.
May 29, 2015
Xerox (NYSE: XRX), a leader in diversified business process services, is enabling accelerated adoption of robotic process automation (RPA) services with the latest expansion of its automation software portfolio.
Apr 13, 2015
Xerox in Leaders Quadrant of Gartner’s Customer Management Contact Center BPO Report for Third Consecutive Year
Industry research firm Gartner, Inc. placed Xerox (NYSE: XRX), in the Leaders Quadrant of its December 2014 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing. The Magic Quadrant is a proprietary research tool developed...
Oct 27, 2014
WDS, A Xerox Company, and leader in transformational customer care technology, has introduced an intelligent, virtual customer care agent that can understand, diagnose and solve customer queries in the same way a human agent would.
May 14, 2014
In a recent survey of 4,000 mobile subscribers a quarter said they stay with their mobile carrier because it’s too inconvenient to switch, according to a new study by WDS, A Xerox (NYSE: XRX) Company.
Apr 04, 2014
WDS Launches “Self-Care Express” to Provide Regional Mobile Operators and MVNOs (Mobile Virtual Network Operators) an Immediate Online Self-care Solution
WDS, A Xerox Company, has launched Self-Care Express, a knowledge service package to help regional mobile operators and MVNOs (Mobile Virtual Network Operators) deliver an improved online self-care experience for their customers.
Mar 20, 2014
Call centers, vitally important to businesses such as airlines and credit card companies, often have agents who say they feel isolated, receiving little feedback on how they are interacting with customers. To help, Xerox researchers have invented software that uses gaming techniques to provide feedback and encourage teamwork.
Mar 18, 2014
With Wall Street as its backdrop, Xerox (NYSE: XRX) will host more than 800 customers and thought leaders for a fast-paced event designed to examine how executives can better tackle the choices they face daily to be more productive while growing their business.