Nov 28, 2012
Harden Healthcare Boosts IT Performance with Xerox; Prepares for Growing Need in Long-Term Care
Xerox (NYSE: XRX) is helping Harden Healthcare, a leading senior care provider, prepare for the growing demand for services as an estimated 10,000 Americans turn 65 each day. By age 65, two-thirds of baby boomers have at least one chronic disease and have seen seven physicians.
Xerox is hosting Harden Healthcare’s data center under a five-year contract, providing a simplified IT environment that accommodates the organization’s strategy for aggressive growth and advancement in health IT. Working with Xerox, Harden can develop and test critical applications without a significant investment and quickly scale up or down as business needs change.
Harden Healthcare offers a continuum of healthcare services, primarily for seniors, including home healthcare, assisted living, skilled nursing and rehabilitation, and hospice care. Harden Healthcare frequently makes acquisitions to expand its services to fill the entire post-acute continuum, allowing the company to provide the highest quality of care for its patients. As its rate of growth outpaced its prior data center hosting partner, Harden Healthcare turned to Xerox to increase system performance and reliability.
“We have an opportunity to provide care to a growing number of people who require coordinated long-term services,” said Diane Kenyon, senior vice president, Information Technology, Harden Healthcare. “With Xerox hosting our data center we are confident our IT system will support the increasing demands and data needed to drive value from our information – ultimately aiding in better patient care.”
To keep the Harden Healthcare IT environment running smoothly and supporting patients around the clock, Xerox is managing the data center in a 95 percent virtualized environment. Harden Healthcare depends on Xerox’s enterprise management platform to proactively monitor IT performance and deliver automated alerts that identify and address potential issues.
As Harden Healthcare expands the use of advanced technology and Electronic Medical Records (EMRs) in each of its divisions, the company is working closely with Xerox to design a technology framework that improves and simplifies patient care tools, while guaranteeing uptime when employees don’t have paper patient records to fall back on.
“Our goal is to give Harden a solid technology framework, allowing it to be agile and responsive to the demands of the healthcare industry, said Scott Mingee, group president, Healthcare Provider Solutions, Xerox. “The IT environment we’ve designed will equip them to navigate the growth and automation requirements critical to their business success.”
Xerox is managing Harden Healthcare’s environment in the Charlotte, N.C. data center facility.
About Harden Healthcare
Based in Austin, Texas, Harden Healthcare is a leading senior healthcare provider. With services including home health, hospice care, assisted living, skilled nursing and rehabilitation, Harden encompasses the post-acute continuum of care. The company strives to provide the best care for its patients and a sense of pride and purpose for its associates. Harden was named a “2011 Top Workplace” in the Austin area based on employee feedback. Today, Harden’s family of companies serves over 35,000 patients a day in 14 states.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries. For more information, visit http://www.xerox.com, http://news.xerox.com or http://www.realbusiness.com. For investor information, visit http://www.xerox.com/investor.